Private College Zone


Customer Service Representatives, Utilities

Description
Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.

Experience

Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

Education

These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Tasks

  • Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
  • Solicits sale of new or additional utility services.
  • Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
  • Determines charges for service requested and collects deposits.
  • Resolves billing or service complaints and refers grievances to designated departments for investigation.

Important Abilities

   1. Oral Expression
   2. Oral Comprehension
   3. Speech Clarity
   4. Near Vision
   5. Number Facility

General Work Activities

   1. Performing for/Working With Public
   2. Communicating With Persons Outside Organization
   3. Getting Information Needed to Do the Job
   4. Documenting/Recording Information
   5. Resolving Conflict, Negotiating With Others

Important Skills

   1. Active Listening
   2. Speaking
   3. Problem Identification
   4. Service Orientation
   5. Writing

Frequent Work Context

   1. Job-Required Social Interaction
   2. Deal With External Customers
   3. Provide a Service to Others
   4. Indoors
   5. Sitting

Related Careers

Related Majors (A) Associate (B) Bachelors (C) Certificate (D) Doctor (M) Master

   No Related Major Found

Institutions Offering Related Majors

   No Institution Found

The majors and institutions listed here are based on the current information in our database. Please be aware this information may be subject to change. We strongly encourage you to consult with your career counselor.





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