Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.
Education
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Tasks
Analyzes data to determine answer to customer or public inquiry.
Types memos, correspondence, travel vouchers, or other documents.
Operates telephone switchboard to receive incoming calls.
Enrolls individuals to participate in programs, prepares lists, and notifies individuals of acceptance in programs, and arranges and schedules space and equipment for participants.
Answers telephone to schedule future appointments, provide information, or forward call.
Provides information to public regarding tours, classes, workshops, and other programs.
Registers visitors of public facility, such as national park or military base, collects fees, explains regulations, and assigns sites.
Collects and distributes messages for employees of organization.
Provides information to public concerning available land leases, land classification, or mineral resources.
Greets persons entering establishment, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions and provides information.
Records, compiles, enters, and retrieves information, by hand or using computer.
Calculates and quotes rates for tours, stocks, insurance policies, and other products and services.
Receives payment and records receipts for services.
Performs duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
Hears and resolves complaints from customers and public.
Transmits information or documents to customer, using computer, mail, or facsimile.
Monitors facility to ensure compliance with regulations.
Files and maintains records.
Conducts tours or delivers talks describing features of public facility, such as historic site or national park.
Related Majors (A) Associate (B) Bachelors (C) Certificate (D) Doctor (M) Master
Institutions Offering Related Majors
No Institution Found
The majors and institutions listed here are based on the current information in our database. Please be aware this information may be subject to change. We strongly encourage you to consult with your career counselor.
